When you purchase a Pass to attend the San Japan 2024 convention, you acknowledge and agree to these Terms of Services. It is essential that you read these terms carefully before making your purchase. All communications regarding your purchase will be sent to the credit card and payment processors. This terms of service agreement can be reviewed in full at san-japan.org/tos.

REFUNDS POLICY.

Requests for a full refund must be made before July 14th, 2024, at 11:59 PM Central Time. After this date, attendees who have declined Purchase Protection will not be eligible for refunds under any circumstances, including medical emergencies, family emergencies, military orders, COVID diagnoses, or vehicle issues.

San Japan cannot adjust or partially refund pass downgrades if an attendee decides to attend on a different day or if there was an error in the purchase after July 14th.


If you have purchased Purchase Protection and request a refund, you will only be refunded the ticket price. Refunds will only be issued for merchandise purchases on July 14th. If you do not pick up your merchandise at San Japan, we will not mail it to attendees nor approve any refund.

PASS AND MERCH PICKUP

All passes must be picked up in person at the designated location during registration times. Upon redeeming your QR Code, you will receive a valid 2024 convention pass, which must be worn and visible at all times to access all San Japan event spaces. Lanyards will be provided at the convention.

All merchandise purchased before arrival at San Japan must be picked up in Hall 3 starting on Friday 08/30/2024 at 10:00 AM and ending on Sunday 09/01/2024 at 4:00 PM. San Japan will not mail out merchandise that is not picked up. The merchandise QR code is required for pickup.

SAN JAPAN PASS AVAILABILITY AND PICKUP TIMES

1-DAY Passes can only be picked up on the date listed on the ticket. Attempts to pick up 1-day passes before the listed date or 2-day passes before SATURDAY, 08/31/2024, will not be accepted.

A 3-Day, Premiere, Gold, or Child Pass is required to attend all Friday 08/30/2024 events. Saturday 08/31/2024 passes cannot be used for any Friday events.

Saturday and 2-day passes are only valid starting on 08/31/2024 starting at 10:00 AM and can be picked up at the designated registration area. Sunday passes can only be picked up starting 09/01/2024 at 10:00 AM at the registration section.

Sunday 09/01/2024 passes will not grant access to events in the Grand Hyatt on Saturday night. Sunday passes are only valid starting on 09/01/2024 at 10:00 AM. Sunday 09/01/2024 passes can only be picked up starting on 09/01/2024 at 10:00 AM at the registration section.

Child Passes are valid for all All-Ages event spaces starting on 08/30/2024 at 10:00 AM until 09/01/2024 at 7:00 PM.

SAN JAPAN VALID PASSES

All attendees must always keep their San Japan 2024 convention pass with them. It will not be replaced if your pass is lost, stolen, or damaged. Attendees who want a replacement badge may purchase one at the current on-site badge price. Please write your name on the pass with a sharpie to indicate that it is yours. Lost & Found is located at the Info Desk in Hall 3.

All Maid Cafe, Tea Party, and Masquerade Ticket purchases are non-refundable after July 14th, 2024. Maid cafe sessions cannot be transferred to another session in person, and missed session times cannot be redeemed, refunded, or transferred to another session time. Maid Cafe session times cannot be transferred if the assigned session is sold out.

AMBASSADOR CODES

Ambassador Codes are valid for 3-Day Passes only, purchased starting on April 15th, 2024. The codes is valid until August 31st, 2024, up until 7:45 PM. The payout for Ambassador Code redemption will be sent out on September 5th, starting at noon.

POLICY UPDATE CHANGE

San Japan reserves the right to update all ticket policies if the risk of exposure to current or new strains of the Coronavirus has increased according to the County, State, or National governing bodies or health organizations. Any adjustments made to our policy will be posted on our social media channels and website and communicated to current ticket holders at least 30 days before the closing of our refund policy.